We offer complete I.T. outsourcing services for continuous management and optimization of enterprise I.T. infrastructures. We management services provide our customers with committed service level, lower IT operation costs, better system availability, better service quality and continuous improvement.

Benefits of Outsourcing

Business

• Overhead cost reductions
• Core business focus enablement
• Productivity improvement
• Continuous process improvements

Technology

• Facility and capacity management
• Automated operation procedures
• Fully controlled I.T

Human Resource

• Policy and procedures standardization
• Solve recruitment and retention problems
• Human resource capital reductions

Service Quality

• Committed service level
• Fully audited process
• Tractable service level fulfillment
• Quality assurance
  
  

Infrastructure Management

Our customer service professionals are qualified and certified from the world wide technology leaders. We have a powerful technical staffs that are capable of installing and configuring your networking equipment to operate with the maximum possible power. The high level know-how of our staff helps us overcoming the technical difficulties inherited in the internetworking systems installations.

• Hosting and support for multi-platform servers
• Disaster recovery Planning and design, Backup and restoration Management
• Managing customer premises equipments and facilities
• Configuring LAN and WAN network routers and modems
• Hardware maintenance for AS400, RPG, RISC/6000, Sun, HP, Intel

Application Management

Managing business applications is essentially distinct from developing and installing them. Specialized processes and operations frameworks are required for successful application management, and are key to attaining the IT objectives concerning reliability, stability, scalability, and flexibility.

We offer a comprehensive set of Application Monitoring and Management Solutions that encompass portfolio optimization, reengineering, migration, testing and performance tuning, helping organizations reduce system downtime, enhance performance and concentrate on strategic initiatives.

Ensuring your applications are available and running at peak efficiency is a 24x7 responsibility. The complexities are much higher in the case of a hosted service provider or an ASP where multitudes of applications are hosted on a variety of OS, database and technology frameworks.

Key Components of Application Management approach:

• Software authoring, integration and customization
• Database support and administration : Oracle, DB2 (UDB), SQL Server, MySQL
• Operating systems maintenance : AIX, HP-UX, Solaris, OS/400, Windows, Linux
• Application systems support : Oracle e-Business Suite, QAD MFGPRO, SAP, TradeLink
• E-mail systems support
• MS Exchange, Lotus Notes

End User Management

Are your end user services providing the right level of support to your people? Does your service desk resolve issues in a timely way? And help your people get the most out of your enterprise applications and tools.

Toplux manages each individual’s assets within your organization to ensure their PC and other devices run at maximum efficiency. So your people can be more responsive to customers, colleagues and suppliers.

As our performance can affect every one of your employees – an ultimately your bottom line -- we strive to make them more productive. Aiming at an ever higher level of user satisfaction.

• Software license renewal and distribution services
• Application training and development
• Help desk support
• Technical documentation
• Operation procedure
• Software installation and integration
  

Vendor Management

Our customer service deals with numerous local and abroad suppliers. We have our system to handle all the transactions related to our suppliers so as to maintain smooth business cycle. This direct reflects into our performance towards our customers.

• Purchase requisition
• Fault management
• Upgrade and maintenance
• Monitoring of vendor Service Level Agreements (SLAs)
• Project management and enhancement

Quality Management

At our customer service, every transaction has to be done with quality in mind. That is why we are different. We do not only deliver the service but we deliver it with quality.

Performance Measures and Audit
To make sure that our internal processes are effective and efficient, we have our periodic internal and external audits. We use the output of these audits for further improvement to our system.

Professional Service Reporting
While delivering our services to our customers, we are documenting these services professionally to be able to track the different transactions related to specific customer or specific technology.

Recruitment Management

Outsourcing the recruitment process helps to cut the recruitment costs to 20 % and also provide economies of scale to the large sized organizations.

Whether you’re looking to make savings in time, cost and process or to improve the quality of candidates you attract, we have the answers you need. The advantages accruing to the corporates are:

• Turning the management's focus to strategic level processes of HRM
• Accessibility to the expertise of the service providers
• Freedom from red tape and adhering to strict rules and regulations
• Optimal resource utilisation
• Structured and fair performance management
• A satisfied and, hence, highly productive employees
• value creation, operational flexibility and competitive advantage